Help & FAQ

How do I get my wallpapers after buying?

Right after your payment is confirmed, delivery instructions are sent to the email you used at checkout. Check your spam or promotions folder if you don't see it within a few minutes.

What resolution are the final files?

Every purchase unlocks the full 4K, watermark-free version of each artwork — the previews on the site are shown in reduced quality with a watermark for protection.

Will the wallpapers work on my phone/laptop/monitor?

Yes. The pack includes formats sized for phones, tablets, laptops, and widescreen monitors.

I didn't receive my email. What do I do?

First check spam/promotions folders. If it's still missing after 15 minutes, email us at contato@artvia.com with the email address and name used at checkout, and we'll resend it.

Can I get a refund?

Since Products are delivered digitally and instantly, refund requests are reviewed case by case. Reach out to us and we'll help.

Can I share or resell the wallpapers?

No — the license is for personal use on your own devices only. See our Terms of Service for details.